I stopped by today because my phone was dying and I forgot my charger. The guy working was very nice to speak to and he was also kind to let me charge my phone there. Very knowledgeable about the products and he led me to some good car chargers. Good customer service in *my opinion*. Very professional and hospitality was as expected!
Friendly, knowledgeable about their products, took care of all my cellular needs.
When I went back he brought out 2 that I didn't need or want. In good used car salesman fashion he got me to leave with both. Yes I saw his paper he had to review with fees AFTER he processed everything and I had paid. I originally made the mistake of thinking the tablets were a one year contract then realized it was two. I spoke with a Verizon customer service person on another issue with the phone and he advised if returned unopened they don't charge restocking fee in the first 14 says. Apparently this store does because of their shady ways. $75 each no concessions. Let's also mention when he order the phone he changed my plan without approval. He would be a great used car salesman. When returning the items I was told that I have to understand that they are running a business and if they didn't charge they would be doing returns all day. That should speak volumes.
Brittney was awesome! I had some issues that I was pretty sure was impossible to correct and she took care of it!!! This girl is super smart and we will keep going to her in the future. (we have 8 people on our family plan) Thank you Brittney!
Please don't ever go to any "Authorized Retailer" These people do not work for Verizon and charge you for simple services that an actual Verizon store can do for free. I know it's not convenient to drive to Westminster but it will save you in the long run.
Never again. Stay far away. Like a prior review (wish I saw it prior to going there) the charge for things that a true Verizon store doesn't. First I asked as independent do they provide the same discount I get with my employer. I was told yes. Before I even agreed to by the phone, the salesman had an app on my phone to move info from one phone to another. I even mentioned how presumptuous this was and he said "you said you came in for a phone. " He offered the tablet and many times I said no. He then ordered one when he ordered my phone he did not have in stock.
Verizon Authorized Retailer Tcc is a US Electronics Store based in Taneytown, Maryland. Verizon Authorized Retailer Tcc is located at 465 E Baltimore St, Taneytown, MD 21787, USA.
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