The guys there couldn't be any more helpful. I always have a great experience when I deal with them.
Wayne and Ben are the best keep up the great work guys
The latest experience we had with this business is what gives the automotive repair industry a bad name. I have never had a worse customer service experience. Purchased four "new" tires from them in March 2016. At that time they did an alignment as well. In August 2016 we discovered our front tires were bald, twelve thousand miles later. My husband stopped in the shop. They looked at the van and forty five minutes later told us what we already knew, that the front two tires were completely worn and needed to be replaced. They said they would get the tires in and call us. Never heard from them. Weeks later we called and were told that the tires were sent back because WE never called. That was just the beginning of a huge run around met with many lies, (at best half truths,) inconsistencies, excuses and complacency. There was nothing done or offered to lead us to believe we were valued as customers or that they cared at all about keeping our business. They never could explain WHY our tires wore out so soon. The last straw came when the shop "manager" told me that our car would be ready by 1:30. Showed up at 2:30 and it was on the lift. Wasn't ready until 2:50. Zero apology. We will stick with honest, fair and professional Lee's Automotive in Westminster. Should have gone there in the first place. UNSURPRISINGLY, THE RESPONSE ADDED BELOW IS NOT ACCURATE. BOTTOM LINE, THIS BUSINESS SOLD US 60,000 MILE TIRES THAT LASTED 12,000 MILES, AND THEN MADE US PAY FOR THEM AFTER HORRIBLE CUSTOMER SERVICE. HOW GENEROUS OF THEM TO CORRECT THE ALIGNMENT THAT THEY SAID COULD HAVE CAUSED THE ABNORMAL WEAR IN THE FIRST PLACE, RIGHT? ADDITIONALLY, NO ONE "OFFERED" ME ANYTHING. I HAD TO REFUSE TO PAY THE $46.00 THAT THEY WANTED TO CHARGE FOR THE LABOR. DO NOT DO BUSINESS HERE IF YOU WANT TO DEAL WITH A PROFESSIONAL COMPANY THAT STANDS BEHIND THEIR WORK AND TIRES. AFTER THE TREATMENT WE RECEIVED FROM THIS BUSINESS WE WILL BE SURE TO SHARE THIS EXPERIENCE WITH ANYONE WE CAN. THEY ARE AFFILIATED WITH TIRE WORLD IN FREDERICK.
Just had a tire dismounted here, but people were great. It's only took a minute for them to do. Great place.
Great guys. Good service and fair prices.
Taneytown Tire And Auto is a US Car Repair based in Taneytown, Maryland. Taneytown Tire And Auto is located at 418 E Baltimore St, Taneytown, MD 21787, USA.
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